Features, Pricing, Benefits and Review


Certainly is a cutting-edge conversational AI platform tailored for the e-commerce sector. Designed to function as the digital counterpart of your best salesperson, Certainly offers a comprehensive suite of tools to enhance customer engagement, streamline support, and boost sales through intelligent interactions. This platform leverages the power of AI to provide a seamless integration across various communication channels, ensuring that e-commerce businesses can deliver top-notch customer experiences consistently.


  • AI-Driven Conversations: Engage customers with AI that can conduct human-like conversations, including quizzes and games to enhance interaction.
  • Multilingual Support: Communicate with customers in over 100 languages, making it accessible for a global audience.
  • Integration Capabilities: Easily integrates with major e-commerce platforms like Shopify, and tools such as Zendesk and Gorgias, offering a seamless experience.
  • Conversational Commerce: Acts as a digital twin of your best salesperson by intelligently recommending products, managing returns, and upselling.
  • Customization Options: Customize the chatbot’s tone of voice and appearance to match your brand, creating a consistent customer experience across all touchpoints.
  • Data Insights: Collect and analyze customer data to gain insights into buying habits and preferences with in-platform reporting.

How It Works

  1. Integration: Certainly integrates smoothly with your existing e-commerce platform and other business tools.
  2. Setup: Configure the AI using pre-built templates and intents designed to cover common customer queries.
  3. Customization: Customize the chatbot to align with your brand’s voice and aesthetic.
  4. Engagement: The chatbot engages with customers, providing support and product recommendations.
  5. Data Collection: It collects data from interactions, offering insights through detailed reports.


  • Increased Efficiency: Automates responses to common inquiries, reducing the workload on human agents.
  • Enhanced Customer Experience: Provides 24/7 support in multiple languages, improving accessibility and satisfaction.
  • Higher Conversion Rates: Boosts sales through targeted product recommendations and promotions.
  • Scalability: Handles large volumes of interactions simultaneously, allowing businesses to scale efficiently.
  • Valuable Insights: Offers actionable insights into customer behavior, aiding in strategic decision-making.


Certainly offers tailored pricing depending on the specific needs and scale of your business. For detailed pricing information, it is recommended to contact Certainly directly or book a demo to discuss your requirements and get a customized quote.


Certainly has received positive feedback from various businesses for its efficiency and the ability to enhance customer interaction. Users like Nik Sharma, CEO of Sharma Brands, testify to its effectiveness, noting a significant increase in average order value and resolution rate of customer service inquiries.


Certainly stands out as a robust AI-powered platform designed to revolutionize customer interactions in the e-commerce space. With its comprehensive features, ease of integration, and multilingual support, it is tailored to meet the diverse needs of modern e-commerce businesses aiming to enhance their customer service and increase sales. Whether you’re looking to improve engagement, streamline support, or gather valuable customer insights, Certainly provides a reliable, efficient, and scalable solution.


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